When you use Cleveland Center website, there is information sent to us to be able to provide you service.

Information We Collect

To help enhance the ZOB experience, we collect information across a series of products and services all to enhance the user experience. We collect information in the following ways:

  • Information you give us. When you register an account with VATSIM and transfer to VATUSA, and select ZOB as your home factility, information that is generally considered personal is given to us from you , VATSIM and VATUSA to include, but is not limited to: your name and email address.
  • Information we get from you. Some other information is passed by your computer or electronic device, web browser, and VATSIM client. Information can include: your IP address, web browser type and version, device specific information (such as operating system, unique device identifiers and mobile network information). This information may be linked to your account.
  • Log Information. Each time you perform an action on VATUSA services, your action is logged. Information logged can include: type of action, data being sent and received, IP address the request originated from, software used to make the request, identification cookies, and the results of the request.
  • Location Information. Your location information may be associated with each request through geolocation against the originating IP address, information given to us by you or given to us by you through VATSIM or VATUSA.
  • Storage Location. Data is stored and encrypted on services owned or leased by Cleveland Center within the United States.

How We Use Information

To help enhance the Cleveland Center experience, we collect information across a series of products and services all to enhance the user experience.

We use the information collected to provide, maintain, protect and improve our services.

The information we collect is maintained with confidentiality to the extent possible. The following information is shared with Cleveland Center:

  • VATSIM CERT Identification Number (CID)
  • Your name
  • Your VATSIM achievements and ratings
  • Your VATSIM associated email address
  • Cleveland Center facility associations, VATSIM region and division associations
  • Cleveland Center staff associations and Cleveland Center staff email addresses

The following information may be shared publicly:

  • VATSIM CERT Identification Number (CID)
  • Your name
  • Cleveland Center staff associations and Cleveland Center staff email addresses
  • Cleveland Center facility associations, VATSIM region and division associations
  • VATSIM achievements and ratings

The following information is collected and may be used to protect our services, up to and including cooperation with legal requests for information from Law Enforcement agencies:

  • The above listed public information,
  • All IP addresses used and associated with your account
  • Geolocation against aforementioned IP addresses
  • Activities performed with the Cleveland Center web services

We may store identification tokens and other limited information on your electronic device through web storage or cookie usage.

Who We Share With

The information we collect may be shared, in limited capacities, with the following:

  • Virtual Air Traffic Simulation Network (
  • VATUSA (
  • other Cleveland Center partners
  • Law Enforcement agencies
  • Google Analytics

For more information on what is shared with whom, please see "How We Use Information".

How We Use Cookies

We use various technologies to collect and store information when you visit and use a Cleveland Center service. This may include a cookie or other similar technologies to identify your browser or device. We also use Google Analytics to help analyze the traffic to our websites and the information may be linked, by Google Analytics, with customers for information across multiple websites.

Our cookies are mainly used as a means of tracking virtual users across the Cleveland Center domain. This allows us to know who is requesting and using our services, provide authentication and authorization checks to restricted areas.

You may choose to disable cookie usage via your browser, but know that doing so will prevent access and use across restricted areas of the website and severely degrade your experience.

Opt Out

Given the nature of our services, it is not possible to opt out of data collection and use our services. But if you desire to opt out and no longer desire to use our services, we will purge all information we have collected upon written request.

The first step is to deactivate and request VATSIM to purge your data. Please head to to do so.

After VATSIM has purged your data, you will then need to request a purge of data from VATUSA. Please head to to do this.

After VATUSA and VATSIM have purged your data, please send a written request to ZOB Air Traffic Manager by emailing atm[at] This is a manual process and will aim to have this done within 28 days, if this is not possible it may be extended by a further 56 days and will be noitfy of this.

Any request to have data purge will not be actioned if the following:

  • Still have an active VATSIM account. in which we will forward you request to VATUSA, for them to forward the request to VATSIM membership
  • If you are unable to prove your idenity
Note ZOB cannot guarantee that information collected by parties outside of ZOB will be purged in the proces

Last updated: June 9, 2018